Ouch! We hate when we see this sort of thing happen!
We try our absolute best to make sure you are shipping out the very best products but there are times we either miss something or a mistake is made by our production companies. We wish we could say that never happens, but we can't.
But we fix it! We can always fix it, in one way or another.
Head here to fill out a defective product form so we can get all the details we need to get a replacement product back out to you! Be mindful we may ask for photos so we can figure out exactly what may have happened!
If your order was placed more than 30 days ago we may be limited in what we can do, but don't worry! We want to get this fixed for you.